How do I cancel a Step2 Direct order?

Cancelling a Product Order:
Getting your order to you quickly is our goal, so we will ship it as soon as possible. Once your order has been accepted by our shipping department, it cannot be canceled.

If you need to make changes to your order, and have created an account, please login to your account.


If your order has already shipped, do not refuse the delivery. Refusing the shipment creates a significant delay in processing your return and a 20% restocking fee is applied to any refused shipment. Accept the shipment and call Step2 Direct at 1-866-429-5200, Monday - Friday between 8:00 am - 5 pm EST . Prior authorization is required from Step2 for all returns. You are responsible for all outbound and return shipping charges, and truck-shipped orders incur a 20% restocking fee when returned.

Please allow 1 - 2 business days for a response on all e-mails.

Replacement Parts are not intended for resale and all sales are final.