What should I do when my new Step2 product appears to be damaged?
If your item isn't functioning properly or appears to be damaged, please contact our Consumer Service team at 1-800-347-8372, Monday - Friday, 8:00 am - 5:00 pm EST and we will be happy to assist you. Often a replacement part can be sent to repair the damage.
**If an item arrives at your home and the carton appears to be damaged, please inspect the contents of the carton. The carton may become damaged during transit, but often the item inside is undamaged.