Do you offer a local pick-up service?
Yes, we do offer local pick-up of full product at our Streetsboro, Ohio warehouse location. An email address is required at checkout. Upon entering an email address, the local pick-up option will be offered. Selecting local pick-up will remove all shipping charges from your order.
Prior to choosing local pick-up, we recommend that you verify the box size of your products to ensure your vehicle is large enough to transport your items (this information is readily available on the product detail page of our website in Product Details (pdf) under the Product Assembly tab, or you can give us a call at 1-866-429-5200, Monday - Friday, 8:00 am - 5:00 m. EST and we can assist you with this information.
We manufacture our products at several locations throughout the state of Ohio, but product can only be picked up at our Streetsboro, OH warehouse location. For this reason, it may take several days before your item is ready for pick-up. You will be notified via email when your product is ready to be retrieved. You will have 30 days to pick up your product.
Should the items not fit into your vehicle or are not retrieved within 30 days from when you were notified that your product was available for pick-up, your order will be canceled and you will be required to pay a 20% restocking fee for these products.
All local pick-up orders must be placed on Step2.com and will not be available for pick-up until the Ready for Pick-up email has been received.