Who should I contact if my delivery is taking longer than estimated by Step2 Direct?
Please note, Overnight Shipping does not guarantee next-day delivery. Orders may take 1-2 days for processing, FedEx Standard Overnight and FedEx 2 Day Shipping orders may take up to 3 or 4 business days, respectively.
For FedEx Home Delivery shipments, please allow 2 to 6 business days for delivery. Shipments via truck may take 3 to 10 business days for delivery. The actual delivery date depends on the distance between our warehouse and your ship to address. Our estimates are conservative, and shipments often arrive sooner than we predict, however we unfortunately cannot promise a specific delivery date for your order.
If your shipment has not arrived within the estimated time frame, please call us at 1-866-429-5200, Monday - Friday, 8:00 am - 5:00 pm EST or click Contact Step2 above We would be happy to track your order for you. Please provide your name, phone number and order number when you contact us. Please allow 1-2 business days for an email reply.
Special note regarding weather conditions and holidays:
In our experience, seasonal weather conditions and busy holiday periods are the most common reason shipments may be delayed. It's a good idea to order early and give yourself plenty of time for delivery during these periods.