I live local and would like to know how to pick up my order:

  1. Place your order on Step2.com.
  2. Provide your email address during checkout.
  3. Select Local Pick-up for your Shipping Options.
  4. You will receive an order confirmation email once your order is placed and a separate email notification when your product is ready for pick up.
  5. Print your Ready for Pick-up email and bring it with you when picking up your order. Please also bring with you a form of photo identification (driver's license, etc.).
  6. Prior to choosing Local Pick-Up, we recommend verifying the box size of your products to ensure your vehicle is large enough to transport all items. All playhouses, climber, and swing sets will require an empty mini van, a large scale SUV or pickup truck for transportation (detailed packaging dimensions are readily available on the product detail page of our website in Products Details (PDF) under the Product Assembly tab, or you can give us a call at 1-866-429-5200, Monday - Friday, 8:00 am - 5:00 p.m. EST and we can assist you with this information).
  7. Follow the driving instructions to arrive at Step2. Once you are on Aurora-Hudson Rd., follow the signs for the Plant Entrance as you will be picking your product up from our warehouse location.
  8. Products are available for pick up Monday - Friday from 9:00 am - 4:00 p.m. EST (we are closed on Saturdays, Sundays and all major holidays).
  9. Upon arrival at the Step2 Plant, park in front of the sign that reads, Customer Pick-Up on the building.
  10. Please press the red buzzer near the door.
  11. Present a printed copy of this email or your order confirmation email to the Step2 employee, and let them know you are here to pick up your order placed on Step2.com.
  12. The Step2 employee will retrieve your product from the warehouse and instruct you to move your vehicle to the warehouse garage, if necessary, to load the item into your car.

PLEASE NOTE: Once the product is loaded into your vehicle, transporting the item home is your responsibility. Step2 assumes no liability for product damaged in transit from the Step2 Plant to your home.

Driving Directions

For driving directions for local pick-up:

From South (Akron/Tallmadge Area):
Take OH-8 N to OH-303 towards Peninsula/Hudson. Turn right on OH-303 E. After approximately 3 miles, turn left onto N Main St. Take the 2nd right onto Aurora St. Continue on Aurora-Hudson Rd for about 2 miles. The Step2 Plant entrance will be on your right (just past Fit4All). Follow the road along the side of the building to where all the semi-trailers are parked.

From Southwest (Medina Area):
Take I-71 N to I-271 N. Merge onto I-271 N. Take exit 10 for I-77 N toward Cleveland. Merge onto I-77 N. Take exit 146 for I-80 Youngstown/Toledo. Merge onto I-80 E. Take exit 187 for I-480 W towards Cleveland. Merge onto I-480 W for approximately ½ mile to exit 41 for Frost Rd. At the light, turn left onto Aurora-Hudson Rd. About ½ mile down, turn left into the Step2 Plant entrance (the entrance AFTER the corporate offices). Follow the road along the side of the building to where all the semi-trailers are parked.

From West (Twinsburg/Solon Area):
Take I-480 E to exit 41 Frost Rd. Turn right off of the exit ramp onto Hudson-Aurora Rd (west). About ½ mile down, turn left into the Step2 Plant entrance (the entrance AFTER the corporate offices). Follow the road along the side of the building to where all the semi-trailers are parked.

From North (Cleveland Area):
Take I-271 S to I-480 E. Continue on I-480 E towards Youngstown. Take exit 41 for Frost Rd. At the light, turn right onto Aurora-Hudson Rd. About ½ mile down, turn left into the Step2 Plant entrance (the entrance AFTER the corporate offices). Follow the road along the side of the building to where all the semi-trailers are parked.

From East (Youngstown/Pennsylvania)
Take I-80 W to exit 187 for I-480 W towards Cleveland. Merge onto I-480 W for approximately ½ mile to exit 41 for Frost Rd. At the light, turn left onto Aurora-Hudson Rd. About ½ mile down, turn left into the Step2 Plant entrance (the entrance AFTER the corporate offices). Follow the road along the side of the building to where all the semi-trailers are parked.