Can I purchase replacement parts online?
Various and decals can now be ordered online. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices. If the parts you need are not on website then you must please call in to order:
Replacement parts and decals can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday. Please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and lead-time(s).
Please note we do not sell all parts and not all parts are available. Some parts maybe discontinued.