Should I refuse my Step2 Delivery for any reason?

Please DO NOT refuse your shipment as refusing the shipment will incur a 20% restocking fee and may delay our ability to more quickly rectify the situation. If there is an issue with your order, please accept the shipment and note your concern on your delivery receipt before you sign it. Contact Step2 immediately at 1-866-429-5200 Monday- Friday between 8:00 am - 5:00 pm EST to address any problems, or click on Email Step2 above. We will be happy to help you, provided that the problem is noted in the freight delivery documents.

If the cartons appear to be damaged, please inspect the contents. Often, even if a box is damaged, the items inside are unharmed.