How can I obtain replacement parts for my Step2 product?

Replacement parts can be ordered online for shipment to the 48 contiguous United States, by visiting our replacement parts website. Please contact us if you are unsure of which part to order, as all parts sales are final.

Replacement parts can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday, 8:00 am - 5:00 pm EST, please have your product close by during your call so that we may quickly assist you.

*Please note that replacement parts may not be available if the product has been discontinued, and certain parts may not be available for individual purchase.