What are some tips to maintain my outdoor toys?
First, review assembly instructions which are available on our product pages, to verify products meet all safety requirements as installed.
Check to see if basketball bases are properly weighted with sand.
Please contact your local pest control department for any bee or wasp nests that may have been made in your outdoor play products.
If you see signs of wear on any of your Step2 products, replacement parts can be ordered online for shipment to the 48 contiguous United States, by visiting our replacement parts website.
Replacement parts can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday, 8:00 am - 5:00 pm EST, please have your product close by during your call so that we may quickly assist you.
View the Video Tips page for tips to deal with common issues.