How long will it take to receive my Step2 Direct products once an order it is placed?
Please allow up to 2 days for orders to be processed and shipped.
Orders are shipped from one of our Northeast Ohio locations.
FedEx Home Delivery
Please allow 2-5 business days for delivery once your order has shipped.
Truck/Freight Curbside Delivery
Please allow 5 -10 business days for your order to be delivered curbside once it has shipped.
FedEx Economy (formerly SmartPost)
Replacement parts typically ship FedEx Economy and may take 10 -14 business days to arrive.
All delivery times vary depending on the distance from Step2's warehouse to the destination. All Step2 Direct orders ship directly from our warehouse in northern Ohio unless otherwise noted.
As we focus on the safety of our team and mitigating the spread of COVID-19, orders may experience shipping delays. We thank you for your patience during this time!
Please keep in mind that adverse weather conditions and holidays may affect delivery times.