Contact Step2

Our Customer Service team is available by email, phone, or chat for product, parts or order support.

Email Us, and our dedicated staff will respond within 48 hours. You will be required to login.

Chat support is available Monday - Friday, 9am - 4pm ET.

Call us at 1-800-347-8372 Monday - Friday, 8am - 5pm ET.
We are experiencing an extremely high volume of emails and chats; as a result, response time in all channels will be longer than usual. Please do not send multiple emails – we are responding to them as quickly as possible in the order they are received. We appreciate your patience and understanding!