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Cancellations & Returns

Damaged Shipment

  • What should I do if my shipment is damaged?

Return Policy

  • What is the Step2 Direct return policy?

Missing Parts

  • Parts are missing from my new Step2 product. What do I do?

Short Delivery

  • What should I do when my delivery is missing an item?

New Product Damage

  • What should I do when my new Step2 product appears to be damaged?

Canceling an Order

  • How do I cancel a Step2 Direct order?

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