Order & Delivery

Order Status

• How can I find out if Step2 Direct has my order and that it was processed correctly?

Late Shipment

• Who should I contact if my delivery is taking longer than estimated by Step2 Direct?

Express Delivery

• Can a Step2 Direct order be delivered faster than the standard FedEx Home Delivery service (2-7 business days) or truck service (3-10 business days)?

Child Care Approved

• Are Step2 climbers and swingsets approved for public playground and/or child care use?

Shipping to Hawaii and Alaska

• Does Step2 Direct ship to Hawaii and Alaska?

Tax-Exempt Status

• How can I place an order if my business is tax-exempt?

Order Delivery Time

• How long will it take to receive my Step2 Direct products once and order is placed?

Coupon Codes

• How do I use my coupon code when ordering through Step2 Direct?

Payment Methods

• Which payment methods are accepted when ordering through Step2 Direct?

Refusing a truck shipment

• Should I refuse my Step2 Delivery for any reason?

Shipping Charges

• How is shipping calculated?

Determining Shipment Method

• How is the shipping method determined?

Truck Shipment Details

• What should I expect from a truck delivery?
• What is Liftgate Service?

Scheduling a Freight Delivery

• Will I be able to schedule my truck delivery?

APO/ FPO/ PO Box Address

• Will Step2 Direct ship to APO, FPO, or PO addresses?

Refusing a Product Delivery

• Can I refuse my product delivery?

Local Pick-up Option

• Do you offer a local pick-up service?

Instructions for Local Pick-up

• I live local and would like to know how to pick up my order:

Tracking Information

• How can I obtain tracking information for my order?

Promotions

• What are the rules for promotions and discounts?

Price Matching

• Do you offer price matching?