Assembly, Safety, & Maintenance

Cleaning Products

• What is the best way to clean my Step2 products?

Suggested Ground Cover

• What is the recommended ground cover for Step2 climbers and swingsets?

Leaving Products Outside

• Can Step2 products remain outside year round?

Water in Product

• How can I drain water from my Step2 product?

Predrilled Holes for Screws

• Why are the screw holes in my product not drilled completely through the plastic?

Mailbox Post

• What are the recommended dimensions for a mailbox post?

Cement for Mailbox Post

• Does the mailbox post need to be cemented into the ground?

Pretreated Mailbox Post

• Should the wooden mailbox post be pretreated?

Insects in Product

• What should I do when there are insect nests in my product?

Mold in Product

• How can I remove mold/mildew/odors from my product?

Difficulty Mating Parts Together

• I am having trouble putting my product together? Is there an aid or a trick to help get mating parts together?

Predrilled Holes in Plastic

•  Why don't you have predrilled holes in your products?

Color Fading

• Will sunlight fade colors in Step2 products?

Step2 Plastic

• What type of plastic is used in Step2 products?

Product Safety

• How does Step2 ensure the safety of its products?

Recyclable Step2 Products

• Can Step2 products be recycled?

Painting Plastic

• Can Step2's plastic products be painted?

Product Odor

• How can I remove odor from my product?

Static Electricity on Plastic

• Is there a way to minimize the static on my plastic slide?

Product Manufacturing

• Where are Step2 products manufactured?

Pin Holes in Platform Recesses

• Are there suppose to be small pin holes in the recess area of the climber platform?

Wagon and Ride-on Maintenance

• What are some tips to maintain my wagon or ride-on?

Climbing Equipment and Swing Maintenance

• What are some tips to maintain my swings and climbing equipment?

Sand & Water Product Maintenance

• What are some tips to maintain my sand and water products?

Outdoor Toy Maintenance

• What are some tips to maintain my outdoor toys?