Mine didn't have all peices can I order the desk with dry erase?
Asked by: Jen M.
You can order replacement parts through our Customer Service Department. Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
What are the measurements for the dry erase surface in inches?
Asked by: Laura F.
The dry erase board for the Flip & Doodle Easel Desk with Stool™ dimensions are as follows :
17 inches x 17 inches
Answered by: Tena C.
Date published: 2018-03-27
What kind of markers should you use ?
Asked by: Melissa C.
Dry erase markers or the washable Crayola makers.
Answered by: Lindsay B.
Date published: 2018-03-27
Need to buy new bins. Who can I contact?
Asked by: Geri V.
You can order replacement parts through our Customer Service Department. Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
Did anyone find it hard to fix the easel part to the structure .it almostlooks impossible??
Asked by: Geri V.
Our Customer Service Department will be glad to help. Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
Hi there is it possible to order this from Ireland? Thank you
Asked by: Geri V.
hank you for your interest in Step2 product retailers in England/Ireland. Specific products and quantities vary by retail location, please contact Step2 (UK) Ltd. with your specific request.
Step2 (UK) Ltd.
Oaks Business Park, Tustin Way
Longridge Road, Preston PR2-5LX
44-15-24-24-25-72 (p)
44-15-24-24-25-70 (f)
Brian@<a href="http://step2uk.com" target="_blank">step2uk.com</a> (e)
Answered by: Tena C.
Date published: 2018-03-27
What size is the box this is shipped in?
Asked by: Geri V.
The carton dimensions are as follows: 28" H x 20" W x 15.5" D and weighs 21 lbs (9.5 kg).
Answered by: Tena C.
Date published: 2018-03-27
Is this good for a seven year old ?
Asked by: Geri V.
The Flip & Doodle Easel Desk with Stool™ has a recommended age for 2 years and up.
Answered by: Tena C.
Date published: 2018-03-27
Can you ship the item to Philippines?
Asked by: Geri V.
Step2 Direct ships only within the 48 contiguous United States.
If you are located outside of these areas, please email us using the "Contact Step2" tab located on our website. Your request will be forwarded to a distributor near you, if applicable. Please allow 3-5 business days for a response.
Answered by: Tena C.
Date published: 2018-03-27
Can you ship to Philippines?
Asked by: Geri V.
Step2 only ships to the 48 contiguous states.
We suggest that you search our FAQ's for a distributor in your country or email us, including your country and your request will be forwarded to a distributor near you, if applicable. Please allow 3-5 business days for a response.
Answered by: Tena C.
Date published: 2018-03-27
Can you ship to Cape Town in South Africa?
Asked by: Amanda L.
Thank you for your interest in Step2 product retailers in South Africa. Specific products and quantities vary by retail location, please contact Lilliputs Novelties or Crazy Concepts with your specific request. Unfortunately Step2 Direct does not ship out side of the United States. Please see below for the contacts in your area.
Lilliputs Novelties C.C.
P.O. Box 2776 Saxonwold
Johannesburg RSA 2132
27-11-788-6406 (p)
27-11-447-5258 (f)
lilliputstoys@<a href="http://gmail.com" target="_blank">gmail.com</a> (e)
or
Crazy Concepts
38 Firmount Str, Briza
Somerset West, RSA 7130
27-021-8500102 (p/f)
info@crazyconcepts.co.za (e)
Answered by: Tena C.
Date published: 2018-03-27
Can we buy only the desk/easel part to replace an existing piece?
Asked by: Soumya B.
You can replacement parts through our Customer Service Department. Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you with this request.
Answered by: Tena C.
Date published: 2018-03-27
How many medium bins truly come with this easel/desk combo? I am seeing 4 in the pictures but the description only lists 2. I also saw this easel/desk on toy r us website and it stated that it came with 4 medium bins.
Asked by: Jen M.
The Flip & Doodle Easel Desk with Stool™ - Teal & Lime comes with 4 medium-sized bins and 2 large bins.
Answered by: Tena C.
Date published: 2018-03-27
Want to know is this big enough for a child 6-7 yrs. old?
Asked by: Sadie P.
No. I'd say this easel tops out around age 5. My daughter got this for Christmas 2013 at 1.5. She is small for her age (31") now at 2.5 and it is almost the perfect size for her. So I know we will get another 2 years out of it.
Answered by: Kristen B.
Date published: 2018-03-27
My granddaughter is 6 yrs would this be to small?
Asked by: Sadie P.
I have 3 year old twins and they love their tables.
I think a six year old might be a little tight.
Answered by: CARLOS D.
Date published: 2018-03-27
What age range is this specifically for? Would this work for a 5.5 year old?
Asked by: Brittany R.
My daughter is almost 6 (average size) and it's fine for her. I just had my (small) 8.5 year old son sit at it and it even works for him just barely!
Answered by: Sarah V.
Date published: 2018-03-27
Hi, By mistake we have assembled the desk the other way around. I mean the magnetic dry-erase board comes on top when the desk is in horizontal position and the red desk comes on top when in easel position. I'm not sure if this clear. Basically, we need to take it out and fit it the other way around. Can the desk be taken out once its fixed ?
Asked by: Shwetha S.
Yes, this product is designed to be disassembled if needed.
Answered by: Tena C.
Date published: 2018-03-27
my boy was at height 100mm. can you recommand which model with be the best for him at his height ?
Asked by: Swee H.
I'm assuming you mean cm, which is around 39 inches. My daughter is around 40 inches and this desk works well. I was nervous about the stool being big enough but it's just fine.
Answered by: Sarah V.
Date published: 2018-03-27
My 3 year old daughter decided to draw with pen all over the desk itself. How do I clean the pen off of the desk?
Asked by: Swee H.
I would try rubbing alcohol. If that doesn't work I would use softscrub. Haven't had that yet, but have had to remove other things
Answered by: Captain Fitz C.
Date published: 2018-03-27
It says the Desk Height is 14" and is Stool Height 11" (on page comparing Art Desks & Easels) or even 11.75" (on Ordering page for Flip & Doodle).
Is it possible there is only 2.75 to 3 inches between Stool Height & Desk Height??
That doesn't seem right, but the measurements are very important to me because my daughter is quite small.
I would appreciate any help on true measurements of the Flip & Doodle that relate to FIT for the child (not worried about overall dimensions) - most importantly the Desk Height and Stool Height. Thank you,
Asked by: Kristin B.
The stool is 11.75" from top to floor. The desk height (from the ground to the underneath portion of the desk) is 17.5." This leaves 5.75" between the top of the stool and the underneath portion of the desk for little legs.
Answered by: Tena C.
Date published: 2018-03-27
I am thinking about purchasing this product for my 6 and 4 year old. I was wondering if you could buy a separte stool? I just forsee an issue with both of them wanting a to sit at the same time. Thanks
Asked by: Kristin B.
We do not sell that specific stool separately, but we do have these options available:
<a href="http://www.step2.com/p/Cooking-Essentials-Stool-2-Pk" target="_blank">http://www.step2.com/p/Cooking-Essentials-Stool-2-Pk</a>
<a href="http://www.step2.com/p/New-Traditions-Chairs" target="_blank">http://www.step2.com/p/New-Traditions-Chairs</a>
Answered by: Tena C.
Date published: 2018-03-27
Can you ship to Canada? If not, can you confirm approved retailers for this desk in and around Toronto?
Asked by: Alex B.
We do not ship to Canada at this time. I have located this desk on <a href="http://Amazon.ca" target="_blank">Amazon.ca</a> in another color option: <a href="http://www.amazon.ca/Step2-Flip-Doodle-Easel-Stool/dp/B000QFCNDQ" target="_blank">http://www.amazon.ca/Step2-Flip-Doodle-Easel-Stool/dp/B000QFCNDQ</a>
Answered by: Tena C.
Date published: 2018-03-27
Is this ok for 5 year old?
Asked by: Alex B.
I bought it for my 2 year old. It's perfect for smaller kids and doesn't take up much room. I was looking for an easel and this turned out to be more than I expected.
Answered by: Stephanie B.
Date published: 2018-03-27
What would be the maximum age of child that this product would be good for?
Asked by: Alex B.
The maximum weight limit for the stool is 75 lbs. We will try to find something to photograph this next to tomorrow for scale comparison if that would be helpful.
Answered by: Tena C.
Date published: 2018-03-27