On the overhead light there is a port that says 6 volt what do you plug into this?
Asked by: Rose123
The older model light of the LifeStyle Dream Kitchen™ had the ability to us a 6 volt extension as an alterative to the batteries. If you should need further assistance please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.
Answered by: Step2 Staff Member
Date published: 2019-06-17
Do your products contain PVC, BPA, phthalates & heavy metals? Is it safe for babies who like to put stuff into mouth?
Asked by: Wkchan
Step2 products are manufactured from Polyethylene and/or Polypropylene plastics. Step2 products are third party tested and are compliant to the CPSIA phthalate and heavy metal requirements per ASTM F-963 Toy Safety Standards as well as EN71 - Part 2 and 3 for UK chemical requirements.
Answered by: Step2 Staff Member
Date published: 2020-11-03
Can the sound effects easily be switched off? Or must one remove the batteries to temporarily remove sound?
Asked by: Amanda
No, there isn’t an on/off switch for the sound. You’d have to remove the batteries. That said, I’ve never found the sounds to be too loud or obnoxious.
Answered by: Aimee
Date published: 2019-03-01
Just purchased this kitchen and put it together. The kitchen counter is not flush as it is somewhat warped. Is there a way to get it to be flush?
Asked by: Jenn
Please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.
Answered by: Step2 Staff Member
Date published: 2019-02-04
Hello, I bought this model last year. Actually, the overhead light didn't work. So may i have this ovwrhead light in charge?
Asked by: Mina
Please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.
Answered by: Step2 Staff Member
Date published: 2019-01-30
How do you access the kitchen light in order to change the battery without taking apart the kitchen??
Asked by: ERICA
Please view the following link fro instructions to the Lifestyle Dream Kitchen™:
https://images.step2.com/media/pdfs/736300_assembly.pdf
Answered by: Step2 Staff Member
Date published: 2019-01-07
Where is the battery compartment?
Asked by: WENDIG
There are 4 battery compartments: one is for the microwave, one is for the oven, one is for the phone, and one is for the light underneath the window/ dish rack.
Answered by: Tiffany
Date published: 2019-01-07
Just purchased this kitchen for Christmas. It is cute but the upper cabinets will not close/stay closed and neither will one of the bottom ones under sink. What can be done?
Asked by: TTA80
Had for a year (Christmas 2017). Top ones close about 90-95%, but not all way. Bottom close fine. If set correctly and not warpped, I would call. Their customer service is great! I would try reseating them.
Answered by: Mike
Date published: 2019-01-01
how do I get replacement parts for my lifestyle dream kitchen? I am looking for the plastic bin and the phone.
Asked by: Donald
Call the company they were very helpful when I had a problem with parts.
Answered by: Grandma Dee
Date published: 2018-12-18
I am trying to change the light bulb in the light and it doesn't seem to be working. We have the right light bulb and batteries. I'm not sure what else I can do. Also I lost the cord as well as the phone, is there anything I can do about that?
Asked by: Tina
Please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.
Answered by: Step2 Staff Member
Date published: 2018-10-08
Is there a way to replace the batteries in the light over the sink in the dream kitchen without taking the whole top part of the kitchen apart?
Asked by: Diva
I’ve replaced them before and there are just the two small screw holes on the lighting fixture. You just need a flashlight and a smaller screwdriver and either wiggle around funny under there to get at it or just lay the unit on its backside so you have easier access.
Answered by: Aundrea
Date published: 2018-06-24
I lost the plug in cord- what does it do? Can it be replaced?
Asked by: Hdrake
Please contact our Consumer Service Specialists at step2-company@step2.net or 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you.
Answered by: Step2 Staff Member
Date published: 2018-01-19
Can you buy and use the blender and popcorn maker for this kitchen?
Asked by: Kimberlite
I called and was told you cannot use them with this kitchen. If you can I’d like to. Please confirm this for me. Thank you.
Answered by: Lacyface82
Date published: 2017-12-29
Is the faucet supposed to make noise? The button on top pushes down but nothing happens
Asked by: Grandma
No. Faucet does not make any sound.
Microwave, Oven, Stove, and Phone make sounds.
Answered by: User
Date published: 2017-12-19
Is there a video for the Lifestyle Dream Kitchen? The video you currently have under the assembly section is not working.
Asked by: Deberific
Please view the following link for an LifeStyle™ Dream Kitchen assembly link : https://www.youtube.com/watch?v=w-XYJwefzg8
Although the color theme is different the assembly is the same.
Answered by: Step2 Staff Member
Date published: 2017-10-30
Hi. This is Danny. Is it possible to delivery into Australia? If possible, may i know how much does it cost to come here? Thanks.
Asked by: Danny
Step2 Direct ships to consumers within the contiguous United States only. We appreciate your interest in our products. Please read below for information for our International Retail Location in Australia :
Specific products and quantities vary by retail location, please contact Little Smiles Pty Ltd. with your specific request.
Little Smiles Pty Ltd.
PO Box 6685
Point Cook VIC 3030 Australia
61 3 9395 5015 (i)
1300 665 882 (p)
1300 665 883(f)
Answered by: Step2 Staff Member
Date published: 2017-10-17
I have this kitchen and the phone isn't working. Is it possible to order a new phone? Also some of the stickers ripped off is it possible to order new stickers?
Asked by: Candis
Please contact our Consumer Service Specialists at 1-800-347-8372 Monday through Friday, 8AM -5PM Eastern Standard Time and we will be happy to help you with replacement parts.
Answered by: Step2 Staff Member
Date published: 2018-11-23
I just bought this kitchen for my 3 year old daughters birthday. It looks great she loves it. The one issue I have is the phone . We can barely hear it. Could anyone please tell me if this is just my piece or does anyone else have this problem? Thanks
Asked by: Shobana G.
Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this inquiry.
Answered by: Tena C.
Date published: 2018-03-27
I just bought this kitchen and assembled. Only problem we have is the phone. We can hardly hear it ring. Did anyone else have the issue or is it just this piece?
Asked by: Shobana G.
Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
Is there a way to anchor this to the wall so it doesn't tip over? I didn't see that in any of the instructions
Asked by: Nicole L.
Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
Does this kitchen come with the noise making boiling pot and the frying pan?
Asked by: Sandra C.
Yes it does! My kids love this kitchen!
Answered by: Jennifer L.
Date published: 2018-03-27
Is it possible to order the stove part that is battery-operated? We own this kitchen, but the stove portion won't work correctly because the battery compartment is corroded. Thank you!
Asked by: Jen S.
You can order replacement parts through our Customer Service Department. Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
When will this item be back in stock?
Asked by: Naomi G.
Please view the following link : https://<a href="http://www.step2.com/soldout?productid=1283" target="_blank">www.step2.com/soldout?productid=1283</a> and submit your email and we will email you once the LifeStyle™ Dream Kitchen becomes available.
Answered by: Tena C.
Date published: 2018-03-27
Where do you replace batteries for stove and light?
Asked by: Naomi G.
The stove round insert can be removed and the batteries are in the bottom. The light also is removed and batteries are on back
Answered by: Jessica B.
Date published: 2018-03-27
Does this kitchen contain any pvc or lead in any of the components or stickers?
Asked by: Naomi G.
This product is made out of Linear Low Density Polyethylene. It is made in the USA. Step2 products are pvc and lead free.
Answered by: Tena C.
Date published: 2018-03-27
Does this kitchen come with pots and pans?
Asked by: Janell M.
Yes
Answered by: Laura H.
Date published: 2018-03-27
How do you get access to the light to change the batteries ?
Asked by: S S.
Please call toll free 1-800-347-8372 Monday - Friday, from 8-5 ET and we will be happy to assist you further with this request.
Answered by: Tena C.
Date published: 2018-03-27
My 19 month old toddler is just over 30 inches tall and she will be 21 months at Christmas.... will she be tall enough for this kitchen? She loves play kitchens and I just want to be sure this will work for her. It's the cutest one that we have found.
Asked by: Bethany M.
The height of the countertop for the LifeStyle™ Dream Kitchen is 20 inches.
Answered by: Tena C.
Date published: 2018-03-27
Are the cups, plates and bowls that come with the kitchen safe to use with real food?
Asked by: Robin R.
The dishware included with Step2 Kitchens are safe and non-toxic.
Answered by: Tena C.
Date published: 2018-03-27
I am looking at getting this for a 5 yr old and 3 yr old. Is it big enough?
Asked by: Samantha L.
My son is almost 6 and still plays with this. We bought it almost 3 years ago.
Answered by: Megan H.
Date published: 2018-03-27