Step2

Step 2 Easel Has Poor Quality Letters

Hi. I bought this as a gift for my son who is 27 months. He knows has ABCs and can count to 30 so I thought this would be perfect. He likes to spell...Read complete review

Hi. I bought this as a gift for my son who is 27 months. He knows has ABCs and can count to 30 so I thought this would be perfect. He likes to spell simple words, like Mom, Dad and his name. The easel is sturdy and easy to assemble. It is the perfect height for him, and it has a nice storage tray to place the letters, numbers and small items. It would be nice if it came with a storage bag for the letters and numbers when you take down the easel. Anyway, I just used a zip lock bag. The real issues with the easel, and what I feel to be an important one, is the VERY POOR QUALITY of the letters and numbers, not to mention the VARIETY. The letters and numbers are made of a cheap felt material that is a few mm thick. My son can easily crumble them in his hand. They also rip very easily and become a safety hazard. If that was not aggravating enough, they do not include more than one of the popular consonants and vowels. You cannot spell MOM or DAD. However, they saw fit to include several extra letters, just not ones you need. More so, they included 3 sets of numbers 0-9. Why not include more letters instead of numbers?When I called customer service, the representative told me that I was the "First one to complain" about the poor quality and variety of letters. I asked her then why this was the number one complaint regarding this product, and hundreds of people have stated the same thing in their reviews. So, either she was not being honest with me, or NOBODY ELSE called to complain about this issue. HUMM... When I bought a Step 2 wagon and the wheels broke within a couple of weeks, they again told me I was the "First one to complain." However, hundreds of others wrote about the poor wheel quality in their reviews. A suggestion to Step 2 would be to stop trying and make your customers feel stupid and actually listen to them to FIX THE PROBLEMS. I am tired of SPIN, I would like to see a company that actually listen to its customers and FIXED THE PROBLEMS. To date, I see they have not addressed the wheel issue on the Step 2 wagon, and the letter issue for the easel. Customers have been complaining about these issues for several months.FYI, you can buy much better letters and numbers with the magnets on back at [@]for a good price. The bottom line here is that the easel is expensive and the most important part of the easel is the magnetic letters and numbers. If they are junk, I cannot recommend it. J