This is such a cute
"This is such a cute and unique playhouse! All my relatives said they’ve never seen one like this before! Got it for my son’s first birthday, he loves it and it will grow with him for quite some time! It unfortunately came missing a piece, but Step2 customer service was superb, and got the part to me in time to surprise my son for his birthday!"
— Kim L. (5/5)
Bad Mold issues in wall that can’t be cleaned.
"Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2 Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2 Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2 Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2 Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2 Mold, buildup in the plastic. *Warning be careful with this toy when purchasing it there’s no way to clean it and they will not refund you. Please look at my pictures. There is black mold inside the white area of the toy, even after taking it apart there’s no way to get to clean it and there’s no way to let it air out to dry, we contacted our pediatrician and they also told us to reach out to Step 2 and we did not get this issue resolved. They refused. Unfortunately we are having to -throw away- this very expensive toy as we were advised by our kids pediatrician not to keep it due to the black mold that is built up inside of it. It states on the product this is an indoor outdoor toy. The only warning it gives is to keep out of freezing weather. It says nothing about keeping out of water. We live in Nevada. This is a dry climate I live in, so this really shouldn’t have been an issue. I’ve never had a problem with one of the plastic toys like this until now, please buyer beware. Step 2 is not being helpful at all. This was their uncaring response to a toy we are being forced to throw away: Dayleen, Our quality person reviewed your pictures and can see that the playhouse was exposed to water conditions that has caused the mold issue. Our products are water resistant not waterproof. This would be the responsibility of the consumer to cover or store the product to prevent this from happening. I am sorry but we are not able to replace the playhouse for this reason as it is not covered by warranty. Mary Step2"
— Dayleen (1/5)
Great Fun
"This is one of my favorite Step 2 products. I first bought it about 4 years ago and it is still going strong. Not only does my 5 yr old grandson still love this his new cousin now plays in it. We even catch our 13 yr old granddaughter playing along. Everyone who walks by cant resist tossing a ball on top. I did buy lots of extra balls."
— Dazerts (5/5)
Fun, Fun, Fun
"My Grandson loves this fun house. If you have extra balls poor them on the roof and let the little one enjoy the sound of them falling down the tubes and into the house. There are so many games you can make up to play, the ball launcher is fun too. We even noticed little openings at the bottom of the house that we use to play mini golf. It really is a lot of fun, just use your imagination. Yes, you need a drill to assemble this, unless you naturally have super hand strength."
— Jojo (5/5)