How Can We Help?

Connect with a member of our US-based customer service team.

Chat

Chat support is available Monday – Friday, 9am – 4pm ET.

Phone

Call us at 1-800-347-8372 Monday - Friday, 8am - 5pm ET.

We’re currently experiencing higher-than-usual order volume, so replacement part orders may take 10–12 business days to ship. Thank you for your patience—we’re working hard to get your order out as quickly as possible.

Contact Step2: .

Quick Help Center: Explore FAQs

Explore our FAQ hub – it’s designed to address and provide speedy resolutions to common inquiries around safety, product maintenance, order placement and delivery, product damage, and more.

View faqs