SHIPPING & DELIVERY
GET YOUR ORDER in TIME!
*Due to high volume around holidays, our carrier partners may be experiencing delays. Delivery dates are not guaranteed, including Second business day and Next business day orders.
FedEx Home Delivery - Holiday 2025 Schedule:
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FedEx HOLIDAY 2025 SHIPPING ZONES BY STATE Order by 7am, ET |
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Order by 12/20
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AL, CT, DE, GA, IL, IN, KY, MD, MI, NJ, NY, NC, OH, PA, SC, TN, VA, WV
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Order by 12/19
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AR, FL, IA, KS, LA, ME, MA, MN, MS, MO, NB, NH, OK, RI, VT, WI
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Order by 12/18
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AZ, CO, ID, MT, NM, ND, OR, SD, TX, WA, WY
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Order by 12/17
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CA, NV, UT
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*FedEx Home Delivery will deliver on the weekend
ORDER BY 12/19, 7am ET for FedEx 2nd Day Delivery
Last Day to Order for Local Pickup Orders in Streetsboro, OH: December 18th
Local Pickup through December 23rd
Running Out of Time? Check out these out these items >
FAST DELIVERY & FREE SHIPPING!
All cut-off times are at 7:00 a.m. ET on the date specified unless otherwise noted.
This does not apply to LTL Truck/Freight Curbside delivery for larger items or replacement part orders.
We recommend that you order as early as possible to ensure product availability and delivery dates. Shipping and delivery times are estimated and cannot be guaranteed. We remain committed to getting your order to you as quickly as possible.
Orders are processed Monday through Friday, excluding major holidays. Orders placed on Friday, Saturday, and Sunday will be processed on the following Monday.
GENERAL SHIPPING & DELIVERY INFORMATION
| TYPE | DELIVERY |
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FedEx Standard Shipping
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2 - 5 business days |
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FedEx 2nd Day Shipping
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2 business days if ordered by 7 a.m. ET
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FedEx Next Day Shipping
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Next business day if ordered by 7 a.m. ET
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| FedEx SHIPPING ZONES BY STATE | |
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2 Day
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AL, CT, DE, GA, IL, IN, KY, MD, MI, NJ, NY, NC, OH, PA, SC, TN, VA, WV
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3 Day
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AR, FL, IA, KS, LA, ME, MA, MN, MS, MO, NB, NH, OK, RI, VT, WI
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4 Day
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AZ, CO, ID, MT, NM, ND, OR, SD, TX, WA, WY
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5 Day
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CA, NV, UT
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LTL Truck/Freight Curbside Delivery:
A representative from the trucking company will contact you to schedule a delivery appointment. Please allow 5-14 business days for your order to be delivered curbside once it has shipped.
See our Truck Order Checklist for additional information >
We currently do not ship to PO Boxes or Military APO/FPO addresses.
We currently do not offer Step2.com online ordering for HI, AK.
Step2.com will ship product replacement parts as needed. Please contact our Consumer Service team at step2.com/contact-us or by phone at 1-800-347-8372, Monday - Friday, 8:00 a.m. - 5:00 p.m. ET