It is possible that the basket on certain of these models may not meet our durability standards and prematurely break, posing a potential safety risk. We have isolated the issue to baskets on those models that were manufactured in May of 2019.
Please inspect the shopping cart (see pictures to the left). If the shopping cart has a date code combination of “5” and “19”, immediately stop using the shopping cart and fill out the form below to receive a replacement, or call Step2 toll free at 800-347-8372 between 8 am and 5 pm EST Monday through Friday.
Please have a photo of the date code wheel available for upload when completing the form below.
After completing the form below, you'll receive instructions for the next steps to process your replacement.