[Click here] to view the Step2 warranty
Replacement Parts
We know that after countless adventures, your favorite toys and home items might need a little TLC. We’re here to ensure your beloved Step2 items stay in tip-top shape. Explore our collection of high-quality replacement parts and bring new life to your well-loved favorites.
Replacement parts are not intended for resale. All replacement part sales are final
Find Parts
PRODUCTS
1
Look Up Product
Use the search bar above to identify the Step2 product that needs replacement parts. If you cannot find the product, please Contact Us
2
Browse Replacement Parts
Once on the product’s replacement parts page, select the desired part(s) to add to your cart.
3
Proceed to Checkout
Once you have collected all your parts, follow the steps to complete your order. Your new parts will arrive shortly!
FAQs About Replacement Parts
Are replacement parts covered under warranty?
How long does it take to receive replacement parts after ordering?
Shipping times vary depending on many factors. Please allow up to 2 days for orders to be processed and shipped. Orders are shipped from one of our Northeast Ohio locations. All delivery times vary depending on the distance from Step2's warehouse to the destination. All Step2 Direct orders ship directly from our warehouse in northern Ohio unless otherwise noted. Please keep in mind that adverse weather conditions and holidays may affect delivery times.
Can I order replacement parts for products that are discontinued?
Replacement parts may not be available if the product has been discontinued, and certain parts may not be available for individual purchase.
Check Step2.com to see if replacement parts are available. If you cannot locate the product or the specific replacement part for your discontinued product, [contact our Consumer Services team] to see if they are able to assist you. Please keep in mind that replacement parts may not be available for discontinued products.
Please have your product close by during your call so that we may quickly assist you by answering questions, finding a resolution, and providing pricing and lead-time(s).
Is there a customer support number or email I can reach out to for assistance with replacement parts orders?
Please contact our Consumer Service team via [email] or phone at 1-800-347-8372, Monday - Friday, 8:00am - 5:00pm ET. Please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and lead-time(s).
Shipping Costs
Our shipping charges are calculated based on the average actual cost to ship an order. The total charges will change as the contents of your order change.
Interested in finding the shipping charge for a particular product? Click Add to Cart and the shipping charge will be displayed. If you do not wish to purchase the item selected, click remove.